Support Center

We're here to help you succeed with ProfitWave

24/7 Live Chat

Get instant help from our support team

Always available

Email Support

Send us detailed questions

Response within 24 hours

Phone Support

Speak with a support specialist

Mon-Fri, 9AM-6PM EST

Community Forum

Get help from other users

Always available

Frequently Asked Questions

How do I get started with ProfitWave?

Getting started is easy! Sign up for a free account, complete the verification process, and you can start trading immediately. We also offer a 14-day free trial for our premium features.

Account

What are the API rate limits?

API rate limits vary by plan: Starter (100 requests/minute), Professional (1000 requests/minute), Enterprise (unlimited). WebSocket connections have separate limits.

API

How secure is my data?

We use bank-level 256-bit encryption, multi-factor authentication, and are SOC 2 Type II certified. Your data is never shared with third parties without your consent.

Security

Can I use ProfitWave outside the US?

Yes! ProfitWave is available in 150+ countries worldwide. Some features may vary by region due to local regulations.

Account

How do I cancel my subscription?

You can cancel your subscription anytime from your account settings. No cancellation fees, and you'll continue to have access until the end of your billing period.

Billing

What trading pairs are available?

We support thousands of trading pairs including stocks, cryptocurrencies, forex, and commodities. Availability varies by region.

Trading